1. Return & Exchange Policy

• Returns and exchanges available within 7 days only if:
  • Wrong product delivered
  • Product received broken, damaged, or leaked
• Product must be unused and in original packaging.
• Opened or tested perfumes are not eligible.
• Customer must share unboxing video/photo.
• If defective, shipping charges will be covered by us.
• Exchange/Refund processed in 2–5 working days.

2. Shipping Policy

• Delivery across Pakistan.
• Delivery time: 2–5 working days.
• Cash on Delivery & online payments available.
• Shipping charges may vary.
• Not responsible for courier/weather delays.
• Wrong address may cause cancellation.

3. Order Cancellation Policy

• Cancel only before dispatch.
• After dispatch, cancellation not possible.
• Fraudulent orders may be blacklisted.

4. Refund Policy

Eligible for refund if:

• Wrong item delivered
• Defective or damaged item
• Order returned

Not applicable:

• Change of mind
• Perfume taste preferences
• Used/opened items

Refund via Bank / JazzCash / Easypaisa within 2–7 days.

5. Privacy Policy

• Customer data is confidential.
• No sharing or selling of information.
• Used only for order processing.

6. Terms & Conditions

• By ordering you agree to policies.
• Packaging/colours may slightly vary.
• Prices may change without notice.
• Customer responsible for correct address.

7. Payment Policy

• Cash on Delivery
• JazzCash / Easypaisa
• Bank Transfer